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Borrowing Guidelines

Libraries

Contact Us

Lloydminster Campus Library
 library@lakelandcollege.ca
 780 871 5731

Hours:
Monday to Friday:  8:15 am - 4:30 pm
Saturday and Sunday:  closed

Contact Us

Vermilion Campus Library
 library@lakelandcollege.ca
 780 853 8463

Hours:
Monday to Friday:  8:15 am - 4:30 pm
Saturday and Sunday:  closed

Lakeland College's libraries are open to all and everyone is welcome to use and access our library collection and services.

Lending rules exist to ensure access to and sharing of library resources.

Your borrowing privileges may be suspended for:

  • failing to return items recalled for another borrower
  • misuse and/or abuse of library equipment, library materials or library staff

  • Registered students are eligible to borrow library materials.
  • Eligible faculty members, staff and community members may also borrow library materials.
  • Eligible students and faculty from other NEOS member libraries/institutions.

As a borrower, you are responsible for all materials signed out on your cards.

Eligible (registered) Lakeland College students can borrow items from the library collection for a 4-week period with 4 renewals.

There are exceptions:

  • If a hold has been placed on the item, it can't be renewed and must be returned to the library promptly.
  • Reserve items have specific and varying loan periods. Those periods will be shown when you access them.

Yes. Being part of the NEOS Consortium gives you access to all the NEOS libraries.

You may use your library barcode to request items from any NEOS library.

Registered students can also walk into any NEOS library and sign out library materials.

Check out a list of all the libraries in NEOS Consortium.

Fees are assigned to your library account when an item:

  • isn't returned by the due date
  • is damaged
  • is lost

You received several notifications about the item; system-generated messages go to your email account to remind you about the return date and overdue library materials.

Messages are:

  • a heads-up 3 days before an item is due
  • reminder on the due date
  • 2 overdue notices at 2 and 7 days overdue

Any item not returned after 31 days is assumed lost.

After 31 days, monthly notices are sent to your email account stating overdue materials are presumed lost and a replacement cost has been billed to your account.

  • Replacement costs will be for the same format of the assumed lost item (hard cover book, paperback, DVD).
  • This charge is a default price and may not represent the actual replacement cost for the item.
  • Assumed lost items will be billed for current replacement cost of the item as well as a processing fee of $15 which is applied to your account with the exception of fiction items.
  • For fiction books, you may provide a replacement copy of equivalent quality and similar condition to the one lost.

Damages to library materials include but are not limited to:
  • highlighting
  • underlining
  • writing in the book
  • missing pages
Replacement costs and processing fees will be applied to damaged library materials.

A refund may be granted for the return of lost materials.

Refunds are only granted within one year of the original payment of your lost item charge.

Found material must be returned directly to the library service desk or mailed directly to the library. Once it has been received, the refund process will start.

Your library account and your account in other college systems will be blocked until all outstanding issues, including fines, are resolved.

If you feel a charge was applied unfairly, you have the right to appeal. For example, if:

  • you returned an item but it still appears on your account
  • you continue to receive overdue notices for an item that was returned
  • you want to appeal a fine

Before you fill out the form, please note these aren't acceptable reasons for appealing a fine:

  • lack of awareness of library policies
  • forgetting the due date
  • not renewing on time
  • failure to receive a courtesy heads up or overdue notice
  • inability to renew online. Please contact the library if you encounter problems.
  • not returning recalled materials because you are out of the country. Please notify the library if you will be away.

To appeal on other grounds, please use the online library appeals form below:

include unit number if applicable
please fill in your 6 digit postal code
include 10 digits including area code
include month, day and year
Reason for the appeal*
If you are filling out online, you may use a digital signature
If you wish to receive a response and other emails from Lakeland College, you must opt-in. You may unsubscribe at any time. Do you consent to receive communications from Lakeland College, as explained? *

Lakeland College complies with the Freedom of Information and Protection of Privacy Act of Alberta.  Information collected on this form is collected under the authority of Section 33(c) of the Act for the purpose of administering interlibrary loan requests. The information is used in the normal course of operating programs and/or activities of the college. If you have any questions about the collection and use of this information, please contact the FOIP Coordinator by phone at 780 853 8524; by mail at 5707 College Drive, Vermilion AB; or, email FOIP@lakelandcollege.ca). 

 

Forms must be filled out:

  • accurately and completely
  • with specific details about which charges you are appealing, including an explanation describing why you believe that these charges should be adjusted or canceled

Most appeals are resolved within 2 business days. Others take longer if a comprehensive search of library shelves and library system records is needed.

Appeal decisions will be sent to the email provided on the form.

Books

If there is a print copy of the book that you are searching for available at either Lakeland College campus library or another library in the NEOS consortium, you can request it by placing a hold using your library barcode and PIN. Then, choose your preferred pickup library location.

Currently, requests cannot be made to borrow books at libraries outside of the NEOS library consortium. 

Articles

If an article that you wish to read is not available in full text in the Lakeland College library collection, you can use the Interlibrary loan online request form to request a copy. 

A digital copy will be emailed to you. Articles generally are available within one week. 

Questions? 

If you have any questions about our interlibrary loan services or would like help finding alternative resources that are immediately available, please email us at library@lakelandcollege.ca 

Requested item information
What page numbers - eg pages 3-7 or 14-26
Please add any extra information that will help us fill your request
Copyright Acknowledgement

If this request results in a copy, I understand it will be provided under the fair dealing exception and agree that the request is for the purpose of research, private study, criticism, review, news reporting, education, satire, or parody.

I further understand use for any other purpose may require permission from the copyright owner.*

Lakeland College complies with the Freedom of Information and Protection of Privacy Act of Alberta.  Information collected on this form is collected under the authority of Section 33(c) of the Act for the purpose of administering interlibrary loan requests. The information is used in the normal course of operating programs and/or activities of the college. If you have any questions about the collection and use of this information, please contact the FOIP Coordinator (780 853 8524; 5707 College Drive, Vermilion AB, FOIP@lakelandcollege.ca). 

If you wish to receive a response and other emails from Lakeland College, you must opt-in. You may unsubscribe at any time. .

Do you agree to receive communications from Lakeland College as explained?*